Enterprise IT Support Specialist
2 weeks ago
Classy Wheeler Limited is a leading beverages manufacturer and distributor with a strong commitment to delivering high-quality products. As an Application Support Engineer, you will play a vital role in ensuring the smooth operation of our enterprise systems.
Job Description:
- Lead the efficient management of our software applications, from legacy to web/mobile platforms, to maximize system performance and provide expert advice and guidance.
- Take ownership of issue resolution, driving them to completion using ITIL standards.
- Oversee Quality Assurance and System Implementation projects, ensuring timely delivery and user satisfaction.
- Handle change requests and ensure that deliverables meet user requirements, providing application support services within agreed service levels.
- Proactively monitor and follow up on routine/ad hoc system and database issues, enforcing SDLC standards and procedures.
- Liaise with Tier-2 teams to develop system enhancements, addressing known problems and proposing solutions to meet user needs.
- Coordinate with user departments to collect, identify, and analyze business requirements, assisting in the execution of all types of testing and providing accurate results.
- Perform implementation, user training, deployment, and production release processes, supporting knowledge sharing within IT teams.
- Able to work collaboratively with outsourced vendors in Hong Kong and other team members in China.
Requirements:
- Education: University/Polytechnic graduates in Information Technology or related disciplines and equivalent.
- Working Experience: At least 2 years relevant working experience.
- Good knowledge in MSSQL, SYBASE, C#, ASP.NET, MS Windows, and MS Office.
- Familiar with ITIL standard and Project Management methodologies.
- Experience in Supply Chain, ERP/SAP, CRM, or Sales Force solution will be an advantage.
- Experience in supporting large-scale enterprise applications and system implementation.
- Familiar with incident support & application development life cycle.
- A team player with good analytical, organizational, and problem-solving skills.
- Strong communication and interpersonal skills, pleasant and positive personality & self-motivated.
- Ability to work under dynamic environments, handle multiple tasks, and meet tight deadlines.
- Strong sense of responsibility and able to work independently.
- Good command of spoken and written English and Mandarin.
We offer a competitive salary of HKD $50,000 - $70,000 per annum, depending on experience, as well as opportunities for career growth and professional development in a dynamic and innovative company.
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