Tech Support Specialist for E-commerce Enterprise

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited

A retail company with a portfolio of brands and lifestyle products seeks an experienced IT professional to join their team.

Job Description:


We are looking for a skilled technical support specialist to provide assistance to our Hong Kong and China users. The ideal candidate will have experience with troubleshooting, implementation, and user training.

  • Provide tier 1 support for HK and China users from general desktop to enterprise applications.
  • Conduct troubleshooting, implementation, and user training.
  • Prepare training materials including training videos and user manuals.
  • Assist the development team with enterprise system quality assurance.
  • Occasional traveling to China may be required.
  • Liaise with IT team members and/or internal users to complete assigned tasks.
  • Participate in ad-hoc projects.

Requirements:


We are seeking a motivated individual with the following qualifications:

  • University graduate or Diploma holder in IT related disciplines.
  • 2 years relevant working experience. Working experience in retail or distribution industry is a definite advantage.
  • Good knowledge of Microsoft Windows platforms.
  • Good command of Cantonese, Mandarin, and English.
  • Self-motivated, good customer services, and capable to work under pressure.
  • Excellent problem-solving and interpersonal skills.

Estimated Salary:$50,000 per annum based on local market conditions and suitable for a candidate with the required experience and qualifications.



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