Railway Station Manager
2 days ago
The Mass Transit Railway is seeking a highly skilled and motivated individual to fill the position of Station Officer-High Speed Rail. As a key member of our team, you will be responsible for ensuring the smooth operation of our high-speed rail stations.
Key Responsibilities:
- Perform station duties such as platform supervision, train service recovery, and crowd control.
- Operate the Customer Service Centre and handle Automatic Fare Collection system and equipment.
- Provide world-class customer services in accordance with our service standards and targets.
Requirements:
- Grade E / Level 2 / Attained or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages).
- A minimum of 2 years' work experience, preferably gained in travel or hospitality industries.
- Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
- Effective and empathetic communication skills and strong customer-centric mind-set.
- Possession of a valid travel document to the Mainland of China.
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