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High Speed Rail Engagement Specialist
2 weeks ago
About Us
MTR Corporation is a world-class railway operator with a strong commitment to customer satisfaction.
About the Role
This position presents an excellent opportunity to be part of our Customer Engagement team, which plays a vital role in delivering exceptional customer experiences across our high-speed rail network.
Main Responsibilities:
- Managing daily operations of the Customer Caring and Engagement team to ensure consistent customer service delivery.
- Collaborating with internal teams to implement initiatives that improve customer satisfaction.
- Engaging with customers to understand their needs and preferences.
- Supporting station operations and handling passengers' inquiries during emergency situations when needed.
Required Skills and Qualifications:
- At least 2 years' experience in the travel, hospitality, or passenger transport industry.
- Proficiency in English and Chinese languages (including Putonghua and Chinese simplified characters).
- Familiarity with MS Office and other software applications.
Benefits
- Challenging career opportunities within a dynamic organization.
- An inclusive and supportive work environment.
- Provided uniform.
