Station Officer

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Description

The Mass Transit Railway is seeking a skilled Station Officer - High Speed Rail Professional to join our team. In this role, you will be responsible for performing station duties such as platform supervision, train service recovery, and crowd control. You will also operate the Customer Service Centre and handle the Automatic Fare Collection system and equipment.

Responsibilities
  • Perform station duties to ensure safe and efficient operation of high speed rail services.
  • Operate the Customer Service Centre to provide world-class customer services.
  • Handle the Automatic Fare Collection system and equipment to ensure smooth ticketing operations.

Requirements
  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages).
  • A minimum of 2 year's work experience, preferably gained in travel or hospitality industries.
  • Proficient in English, Cantonese and Putonghua, with knowledge of simplified Chinese characters.
  • Effective and empathetic communication skills and strong customer-centric mind-set.
  • Possession of a valid travel document to the Mainland of China.

Benefits
  • Estimated average monthly income of HK$22,000, including shift duty related allowance*, laundry allowance, 13th month pay, and annual discretionary award.
  • Eligible for related allowances when reporting for duty during adverse weather.
  • Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme.


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