Global Standards Lead
6 days ago
About the Role
The Mass Transit Railway is committed to delivering world-class services and has established a comprehensive set of Global Operations Standards to support this goal.
- This role plays a critical part in developing and maintaining these standards, ensuring that they are effective, efficient, and aligned with industry best practices.
Key Responsibilities
- Work with subject matter experts to develop and maintain Global Operations Standards, including the Book of Knowledge and Code of Practices.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes to Global Operations Standards.
- Develop and implement training programs for employees on Global Operations Standards.
- Manage the certification program for employees on Global Operations Standards.
- Develop and implement systems to capture, consolidate, retain, share, and update knowledge and best practices on Global Operations Standards.
Requirements
- Degree or equivalent in Management, Business Administration, Engineering, or Science.
- A minimum of 8 years' experience in total quality management or engineering management, with at least 2 years at a supervisory level.
- Possession of Membership of a recognised professional institution or registered status of relevant discipline is preferred.
- Good writing skills and knowledge of railway operations and business improvement techniques/tools.
- Proficiency in spoken and written English and Chinese (including Cantonese and Mandarin).
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