Global Standards Lead

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

About the Role

The Mass Transit Railway is committed to delivering world-class services and has established a comprehensive set of Global Operations Standards to support this goal.

  • This role plays a critical part in developing and maintaining these standards, ensuring that they are effective, efficient, and aligned with industry best practices.

Key Responsibilities

  • Work with subject matter experts to develop and maintain Global Operations Standards, including the Book of Knowledge and Code of Practices.
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes to Global Operations Standards.
  • Develop and implement training programs for employees on Global Operations Standards.
  • Manage the certification program for employees on Global Operations Standards.
  • Develop and implement systems to capture, consolidate, retain, share, and update knowledge and best practices on Global Operations Standards.

Requirements

  • Degree or equivalent in Management, Business Administration, Engineering, or Science.
  • A minimum of 8 years' experience in total quality management or engineering management, with at least 2 years at a supervisory level.
  • Possession of Membership of a recognised professional institution or registered status of relevant discipline is preferred.
  • Good writing skills and knowledge of railway operations and business improvement techniques/tools.
  • Proficiency in spoken and written English and Chinese (including Cantonese and Mandarin).


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