Cloud Computing Support Leader

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

Classy Wheeler Limited is a leading IT consultancy that specializes in cloud computing solutions. We are currently seeking an experienced Technical Support Manager to join our team.

Job Summary: The successful candidate will lead the support and managed service team, providing tier-1 support to end-users, maintaining good support/helpdesk practices, and acting as a key subject owner for different customers. They will also be responsible for coordinating projects and continuously developing the support team.

Key Responsibilities:
  • Provide exceptional customer support, ensuring timely resolution of issues and continuous improvement of processes.
  • Maintain an in-depth knowledge of current market trends, new technologies, and consumer demands.
  • Develop and implement effective support strategies, focusing on customer satisfaction and experience.
  • Lead the support team, guiding them in their work and fostering a culture of collaboration and innovation.
  • Coordinate projects with various customers, ensuring smooth execution and delivery of results.
  • Continuously evaluate and improve support processes, incorporating best practices and emerging trends.


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