Cloud Application Support Engineer
3 weeks ago
We offer a competitive salary package, including an estimated $45,000 - $55,000 per annum, depending on experience and qualifications.
Job DescriptionWe are seeking an experienced Cloud Application Support Technician to join our team. The successful candidate will be responsible for providing high-level support for cloud-based applications, ensuring their reliability, performance, and security.
The role involves:
- Application Troubleshooting: Quickly identifying and resolving complex application issues to minimize downtime and maintain business continuity.
- Monitoring: Implementing and managing monitoring systems to proactively oversee application health, performance, and security.
- Unix Skills: Utilizing extensive Unix knowledge to support cloud applications and on-prem deployed code, including scripting, automation, and system administration.
- Client Management: Serving as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
- Microsoft Azure Administration: Managing and maintaining Azure cloud services, including computing, networking, storage, and security.
- Testing and Validation: Collaborating with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
To be successful in this role, you will need:
- At least one (1) year of experience in Unix, Linux scripting.
- At least two (2) years of experience in technical customer service.
- At least two (2) years of experience/knowledge in Azure or AWS.
- Proven experience in cloud application support, Unix/Linux environments, and Microsoft Azure.
- Experience using helpdesk ticketing systems such as Salesforce, Azure DevOps, or Jira.
- Proficient in the use of online and remote-connecting software.
- Familiarity with testing and validation processes for new software releases.
- Experience with application monitoring and performance tuning.
- Strong analytical and problem-solving skills.
- Excellent verbal and written English communication skills.
We offer a range of benefits, including:
- Above-industry remuneration package.
- HMO benefits.
- Opportunities for learning and career advancement.
- A 30K signing bonus once hired.
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