Senior IT Operations Manager

3 days ago


Hong Kong Island, Hong Kong SAR China OCBC Full time
About the Role

This is an exciting opportunity for a mid-senior level IT Service Management professional to join our team at OCBC.

The successful candidate will have a strong background in IT service management, with experience in implementing ITIL frameworks and managing service delivery.

Main Responsibilities:

  • Lead the development and implementation of IT service management strategies that align with business objectives.
  • Design, document, and implement ITSM processes, including Incident Management, Problem Management, Change Management, and Service Level Management.
  • Collaborate with IT teams, business units, and external vendors to ensure alignment and effective service delivery.
  • Define and monitor KPIs to assess service performance and identify areas for improvement.

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