Customer Service Representative

4 days ago


sheung wan, Hong Kong SAR China JPC TEXSON LTD Full time
Job Overview
Candidates are invited to apply for a role as a Customer Service Representative with JPC Texson Ltd, a reputable shipping company based in Hong Kong. The ideal candidate will be responsible for handling customer inquiries, booking, pricing quotations, and ensuring timely delivery of services.

About the Company
  • JPC Texson Ltd has over 40 years of experience in the shipping industry, providing container feeder, forwarder, and logistics services.
  • The company is looking for a skilled individual to build and enhance relationships with existing customers and potential new clients.

In this role, you will work closely with the sales team, handle customer inquiries, and coordinate with clients and factories.


Responsibilities:
  • Handle customer inquiries and provide accurate information regarding services and products.
  • Assist in booking, pricing quotations, and follow-up on routing orders.
  • Develop and maintain strong relationships with existing and potential customers.
  • Work collaboratively with the sales team to achieve sales targets.
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:
  • Degree or higher diploma in Logistics Management & Transportation or equivalent background.
  • 1-2 years of related experience in customer service/sales support/operations in a shipping company.
  • Proficient in written and spoken English; Chinese and Mandarin preferred.
  • Good computer knowledge in MS Office.
  • Strong communication and presentation skills.
  • Self-motivated, team player, outgoing, and aggressive.


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