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Store Leadership Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time
About the Role

The Assistant Store Manager role is a vital part of our store leadership team, significantly impacting team member and guest experience daily. This position involves leading and coaching team members, holding them accountable for results, and ensuring an exceptional guest experience in the store. Additionally, Assistant Store Managers are responsible for accomplishing administrative and operations-focused activities, including floor management and scheduling.

Key Responsibilities
  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
  • Support Store Manager in building a strong and diverse team to drive store operations.
  • Support ongoing learning and development of team members by providing feedback, coaching, mentoring, and addressing performance concerns.
  • Engage in career discussions to support team understanding of how working at lululemon contributes to their career and personal growth.
Working with Others
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure an optimal guest experience.
Guest Experience
  • Support team members to ensure a great guest experience, including assessing guest needs and providing technical product education.
  • Provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
  • Resolve guest feedback and address emergent issues, helping to 'make it right' for guests.
  • Increase brand awareness in the community by cultivating inclusive relationships with partners and community influencers.
Operations
  • Implement the Store Manager's vision for the store.
  • Review business data and metrics with Store Manager to inform planning processes.
  • Manage store's labor hours, expenses, and P&L statement.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage.