Business Transformation Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Ploy Full time

Ploy is seeking an experienced Business Analyst to support process documentation efforts for life insurance and core policy administration. The role involves gathering business requirements, collaborating with stakeholders across various insurance departments, and developing an insurance reference architecture and service catalog for consumption.

  • The successful candidate will collaborate closely with business stakeholders to gather inputs and develop an insurance service catalog. They will document the as-is insurance process architecture, process models, and controls.
  • Clear, concise documentation detailing process steps, requirements, and user stories or functional specifications for core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, Billing & Collection, will be a key responsibility.
  • Familiarity with insurance standards such as ACCORD or IBM Insurance Reference Architecture is essential.
  • Preparing and maintaining documentation, including business requirements, functional specifications, user stories, and data dictionaries, is also a key aspect of the job.
  • The candidate will identify process gaps, pain points, and areas for improvement in processes and systems, aiming to enhance operational efficiency within the insurance domain.
  • Regular project status updates, clearly communicating requirements, and effectively managing stakeholder expectations are also required.

Requirements:

  • A minimum of 5 years' experience in insurance process engineering and transformation projects as a Business Analyst or Consultant is necessary.
  • A strong understanding of core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, Billing & Collection, is essential.
  • Experience working in Agile methodologies, with proficiency in project tracking tools (e.g., JIRA, Confluence, Redmine) and wireframing tools (e.g., Figma), is also required.
  • Familiarity with Insurance Reference Architectures such as ACCORD is desirable.
  • Excellent communication, stakeholder management, and analytical skills are also required.
  • Proficiency in both English and Cantonese is necessary, as the candidate will liaise with Cantonese speaking stakeholders.


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