Digital Banking Transformation Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Description

We are seeking a Digital Banking Transformation Specialist to join our team at DBS Bank (Hong Kong) Limited. This role will be instrumental in driving the transformation of our digital banking services, leveraging cutting-edge technologies and innovative approaches to enhance customer experience.

Company Overview

As the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. With a full spectrum of products and services, we provide comprehensive financial solutions tailored to meet the evolving needs of our customers.

Responsibilities
  • Drive Digital Transformation: Spearhead the development of new digital business models, focusing on Deposit-led projects and digital engagements to increase top-funnel discoverability and drive up portfolio balances through digital marketing and content channels.
  • Leverage Data-Driven Insights: Utilize data analytics, experimentation, and AI/machine learning capabilities to identify new growth opportunities for Deposit balances and deliver hyper-personalized customer experiences.
  • Forge Strategic Partnerships: Engage with external partners to onboard new collaborations and expand revenue streams.
  • Meet Business Targets: Achieve acquisition targets, market share growth, and digital value capture while reducing acquisition costs and promoting linked banking products/services.
Requirements
  • Education: University graduate or higher degree.
  • Experience: Minimum 2 years in the financial services industry or start-ups; preferably with experience in design thinking, site design/development, project management, data analytics, dashboards, and marketing campaigns.
  • Key Skills: Passionate about customer experience and journey design, strong interpersonal and communication skills, ability to collaborate across teams and stakeholders, makes data-driven decisions, and possesses good analytical skills and business acumen.


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