Conversational AI Product Lead

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About Cathay Pacific Airways Limited

Cathay Pacific is a leading airline with a vision to provide exceptional customer experiences. Our Conversational AI team plays a crucial role in enhancing digital interactions across our platforms.

Role Introduction

We're seeking a highly skilled Product Manager to lead our chat interfaces and digital customer service initiatives. As a key member of our team, you'll shape the future of our offerings, collaborate with departments to address customer needs, and drive operational efficiency.

Key Responsibilities
  • Identify strategic opportunities and develop market and competitive strategies to inform product decisions.
  • Assess proposed features for user value and effectiveness through user testing, data analysis, and market validation.
  • Define product functionality, set clear goals, and align features with business objectives through requirement gathering and stakeholder management.
  • Estimate development time, effort, and resources required for feature delivery.
  • Collaborate with design, engineering, and other teams to deliver high-quality products that meet customer needs.
  • Explore user needs, conduct user research, and drive product discovery strategy to identify new opportunities.
  • Use data to drive product goals and business outcomes, ensuring a data-driven culture.
  • Create and execute strategic roadmaps, manage multiple product portfolios, and ensure cross-functional alignment.
Requirements
  • Bachelor's degree in business, Computer Science, Engineering, or a related field.
  • Extensive experience in product management, with a proven track record of managing and delivering successful digital products.
  • Experience in building chatbots, working in Service Centers, or using agile scrum methodologies.
  • Demonstrated ability to manage complex projects, multiple stakeholders, and resolve disagreements effectively.


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