Senior Programme Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Us

Hang Seng Bank Limited is committed to service excellence. Our people are our most important asset, playing a vital role in enhancing performance for customers and providing best-in-class products and services.

Our Vision

We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

WPB Transformation and Management

This team of change agents aims to design, develop, and deliver customer-focused products and journeys with sustainable value in various areas. As a Senior Programme Manager, you will work closely with product and channel owners, function teams, regional and Group offices, shaping and leading strategic projects for Wealth and Personal Banking.

Job Description

As a Senior Programme Manager, your key responsibilities will include:

  • Leading a team to provide internal consultancy services on project/systems implementation, workflow design, and process re-engineering in Wealth and Personal Banking business areas.
  • Providing SME support on investigating operational issues, problems, and new opportunities, including initial high-level options for solution design, feasibility analysis, and business/change impact.
  • Orchestrating end-to-end studies on business models and process maps of products and services with varying levels of complexity to assess and communicate different scenarios' impact on the existing state of business.
  • Driving project teams to prioritise product backlogs based on business knowledge, investigations, and analysis.
  • Steering the team to define clear criteria for acceptable final solutions, ensuring new business and services meet user needs and organisational goals.
  • Staying up-to-date on the latest technology/best practices within HASE or recent trends in the banking industry, delivering changes to current processes with efficiency and cost improvement.
  • Fostering a high-engagement team to deliver quality outputs exceeding user expectations.
Requirements

To be successful as a Senior Programme Manager, you should possess the following qualifications:

  • University graduate in related disciplines or other relevant qualifications.
  • Minimum 10 years' experience in leading scrum teams to implement medium-large scale projects successfully.
  • Strong project management/business analysis capabilities.
  • Knowledge in Payment, CASA, and Foreign Exchange business preferred.
  • Familiarity with business analytical tools like data models, process flow construction, customer journey mapping, etc.
  • Agile knowledge and Scrum Master experience an advantage.
  • Proactive, innovative, with good communication and analytical skills, able to present proposals to senior management.
  • Proficiency in both spoken and written English and Chinese.
  • Ability to adopt a growth mindset and identify/proactively drive change opportunities across stakeholders to secure their support.
  • Professional qualifications like Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) advantageous.

Please visit Hang Seng Career Page and sign up for our Talent Community to receive the latest information about our career opportunities.



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