Senior Programme Director
2 days ago
About Us
Hang Seng Bank Limited is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Our Department
WPB Transformation and Management is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value in various areas.
You will work closely with our product and channel owners, function teams, regional, and Group offices, gaining exposure to shaping and leading the strategic project for Wealth and Personal Banking.
We are currently seeking a high-calibre professional to join our department as Senior Programme Manager.
Key Responsibilities
- Lead a team to provide internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
- Provide SME supports on investigating operational issues, problems, and new opportunities, providing initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.), and business/change impact.
- Orchestrating end-to-end studies on business models and process maps of products and services with varying levels of complexity to help assess and communicate to WPB management how different scenarios impact existing business states.
- Drive the project team to prioritise product backlogs by providing insight based on business knowledge, investigations, and analysis.
- Steer the team to defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals.
- Keep abreast of latest technology/best practices in different lines-of-business within HASE and/or recent technology trends in the banking industry, and deliver changes to current processes with efficiency and cost improvement.
- Acting as a role-model to foster a high engagement team to deliver good quality outputs that exceed user expectations.
Requirements
Requirements:
- University graduate in related disciplines or other relevant qualifications.
- Minimum of 10 years' relevant experience in leading Scrum teams to implement medium-large scale projects successfully.
- Strong in project management/business analysis capability.
- Knowledge in Payment, CASA, and Foreign Exchange business preferred.
- Familiarise with different ranges of business analytical tools like data models, process flow construction, customer journey mapping, etc.
- Agile knowledge and Scrum Master experience will be an advantage.
- Being proactive, innovative, with good communication and analytical skills, and able to share previous experience on presenting proposals in front of senior management.
- Proficiency in both spoken and written English and Chinese.
- Ability to adopt a growth mindset and proactively identify and drive change opportunities across different stakeholders to secure their support.
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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