Part-time Customer Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Part time

**Customer Service Role**

HKT is hiring a Part-time Customer Officer, Digital CS to join our team.

This role involves providing exceptional customer service and ensuring customer satisfaction via phone calls and digital channels in both English and Chinese (Cantonese and Mandarin).

Responsibilities include handling customer inquiries, identifying opportunities to sell or retain customers, following pre-set procedures and workflows, and adhering to company requirements, policies, guidelines, and procedures.

Responsibilities

  • Handle customer inquiries via phone calls and digital channels in both English and Chinese (Cantonese and Mandarin).
  • Provide exceptional customer service and ensure customer satisfaction.
  • Identify opportunities to sell or retain customers during interactions.
  • Follow pre-set procedures and workflows to complete tasks in a timely manner.
  • Adhere to requirements, policies, guidelines, and procedures set by the company and other partners.

Requirements

  • HKCEE/DSE graduate or above.
  • Typing speed of at least 30 words per minute in both English and Chinese.
  • Good command in both written and spoken English and Chinese.
  • Good communication skills and customer-oriented.
  • Knowledge of common PC software applications.

Work Environment

We offer an exciting work environment, attractive salaries, and excellent career development opportunities.



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