Insurance Policy Operations Manager
7 days ago
We are seeking a highly skilled and experienced Insurance Policy Operations Manager to join our team at Bank Of China (Hong Kong) Limited.
This is an excellent opportunity for individuals who possess exceptional customer service skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.
The successful candidate will be responsible for handling customer inquiries related to insurance policy operations, providing suitable products and services to meet customers' financial needs, and assisting superiors in implementing business objectives.
Key Responsibilities- Manage customer enquiries regarding insurance policy operations, including underwriting, policy administration, and claims.
- Liaise with internal departments to resolve customer complaints and concerns.
- Provide tailored solutions to customers' financial needs, aiming to achieve business targets.
- Address customer feedback professionally and promptly.
- Support senior management in implementing unit development guidelines and policies.
- Bachelor's degree or above preferred.
- Hold qualifications in IIQE.
- At least 2 years of experience in banking/financial institutions, with customer service expertise being advantageous.
- Independent, self-motivated, customer-centric, and able to work under pressure.
- Excellent interpersonal and communication skills, with fluency in English and Chinese (verbal and written), including Putonghua.
- Proficient in PC applications such as MS Office and Chinese input methods.
- May require on-shift duty as needed.
As a valued member of our team, you can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.
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