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Insurance Customer Support Specialist Role

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Bowtie Life Insurance Company Full time

About Us

Bowtie Life Insurance Company is committed to making insurance good again and building a category-defining health insurance company.

We believe that grooming and learning from up-and-coming talents is always our priority.

As a next-generation insurer, there are many advantages to developing your career with us, including job stability, continuous learning and development, and professional growth and advancement.

Job Description

This is an exciting opportunity to join our fast-paced customer service team and contribute to delivering world-class support to our customers.

You will work closely with our experienced and professional CS team to receive in-depth training and close mentorship support.

As a key member of our team, you will handle and resolve customer queries through digital channels, liaise and collaborate with other business units, and provide daily support to the supervisor.

Requirements

To succeed in this role, you will need:

  • Strong communication and problem-solving skills.
  • The ability to work independently and collaboratively as part of a team.
  • Good command of Cantonese, English, and Mandarin languages.
  • At least 1.5 years of experience in a customer service role.
What We Offer

We offer a competitive package, including:

  • In-depth training and 1:1 coaching.
  • Collaborative team culture.
  • Work-from-home arrangement.
  • Medical/dental coverage and wellness programs.
  • Professional Development Sponsorship.