Safe Deposits Supervisor

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service excellence. Our team members are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services. We strive to attract top talent by offering a dynamic working environment, excellent career development opportunities, and competitive compensation packages.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives cater to both affluent and mass integrated account customers. With over 290 branches and automated banking centres, including around 60 Prestige Banking Centres for high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Job Opportunity

We are currently seeking a high-calibre professional to join our branch network as Safe Deposits Supervisor. The successful candidate will be responsible for managing the operation and security of safe deposit boxes efficiently, ensuring customers' enquiries, requests, and transactions are properly handled, and supervising, coaching, and motivating subordinates to maintain a high service standard.

Key Responsibilities

  • Manage the operation and security of safe deposit boxes efficiently
  • Ensure customers' enquiries, requests, and transactions are properly handled
  • Supervise, coach, and motivate subordinates to maintain a high service standard
  • Cross-sell banking products and make referrals on wealth management and financial products to sales staff to provide full banking services to customers
  • Ensure all control measures are in compliance with the Bank's guidelines and the code of conduct from regulatory bodies

Requirements

  • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English, and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
  • Minimum 2 years relevant experience, preferably in the banking industry
  • Strong self-motivation and ability to work independently
  • Proficiency in both English and Chinese
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers

If you are interested in exploring other opportunities at Hang Seng Hong Kong, please visit our website for details.



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