Personalized Experience Specialist
2 weeks ago
About Aspire Lifestyles:
We are a premium concierge and affluent service provider dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about building long-term relationships and providing innovative solutions to meet the evolving needs of our clients.
Job Description:
The Lifestyle Concierge / Customer Service Representative role requires a highly skilled and experienced individual who can develop strong relationships with customers, provide tailored solutions, and represent our clients' brands in a professional manner. The ideal candidate will have a proven track record of delivering excellent customer service and experience in the Concierge/ Tourism/ Travel/ Travel Agency industry.
Responsibilities:
- Develop and maintain strong relationships with customers through regular interactions
- Provide expert advice and guidance on travel-related matters
- Able to identify and capitalize on opportunities to upsell and cross-sell services
- Have a deep understanding of client's brand promise and use program benefits and privileges to deliver exceptional results
- Represent clients' brands in a professional manner that builds their market profile
Requirements:
- Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
- 2+ years of customer service experience in any industry
- Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage
- Omni-channel work experience is preferred – phone, email, and chat
- Proven experience working with affluent customers
- Strong communication and customer service skills
- Good command in spoken and written English and Chinese
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