Personalized Experience Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

About Aspire Lifestyles:

We are a premium concierge and affluent service provider dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about building long-term relationships and providing innovative solutions to meet the evolving needs of our clients.

Job Description:

The Lifestyle Concierge / Customer Service Representative role requires a highly skilled and experienced individual who can develop strong relationships with customers, provide tailored solutions, and represent our clients' brands in a professional manner. The ideal candidate will have a proven track record of delivering excellent customer service and experience in the Concierge/ Tourism/ Travel/ Travel Agency industry.

Responsibilities:

  • Develop and maintain strong relationships with customers through regular interactions
  • Provide expert advice and guidance on travel-related matters
  • Able to identify and capitalize on opportunities to upsell and cross-sell services
  • Have a deep understanding of client's brand promise and use program benefits and privileges to deliver exceptional results
  • Represent clients' brands in a professional manner that builds their market profile

Requirements:

  • Certificate or Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • 2+ years of customer service experience in any industry
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage
  • Omni-channel work experience is preferred – phone, email, and chat
  • Proven experience working with affluent customers
  • Strong communication and customer service skills
  • Good command in spoken and written English and Chinese


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