Business Continuity IT Lead
5 days ago
Allianz Global Investors fosters a culture of professionalism, fulfillment, and inclusivity. If you're interested in joining a leading active asset management company, consider the role of IT Services Resilience Manager in Frankfurt or Hong Kong.
This position involves working within the Core IT Services department, which provides an IT infrastructure platform for the business. As part of a global team – IT Service Management & Integration (ITSM&I), you'll collaborate with colleagues across Europe, Asia, and the U.S. The team focuses on ownership, continuous improvement, and execution of key IT processes, manages the ITSM platform (ServiceNow), supports integration & oversight of service providers, and facilitates service transition of new applications.
Your key responsibilities will include:
- Enhancing IT infrastructure DR, backup, and resilience processes to drive maturity and adoption across the organization.
- Managing critical incidents to minimize business impact, ensuring rapid resolution, and leading root-cause analysis and problem management.
- Improving IT services resilience, architecture, processes, and operating models continuously.
- Developing, reviewing, and maintaining IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
- Coordinating and executing IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.
- Maintaining clear communication between service providers and application teams to minimize confusion and ensure timely updates.
- Developing IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.
- Acting as project manager for DR-related initiatives and ensuring compliance with standards and regulations.
To excel in this role, you should have:
- A degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
- 8+ years of experience in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
- Proven experience in IT resilience strategies, crisis management, and major incident handling.
- A strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.
- Skills in translating complex tech processes into business language and decision-making documents.
- Proficiency in ServiceNow ITSM platform and its integrations.
- Detail-oriented, proactive, and capable of multitasking under pressure.
- Excellent English communication skills: German is a plus.
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