Financial Services Relationship Manager
9 hours ago
As a Client Service Representative at State Street, you will work alongside members of the Relationship Manager, Operations, and other teams with variety of responsibilities including:
- Responding to client inquiries, troubleshooting problems, providing information, and ensuring client satisfaction with service and products offered by Financing Solutions.
- Oversee process to update clients' program parameters on systems and assist in reviewing correct client lending profiles; conduct regular review of client parameters set up in the systems to ensure adherence to client guidelines.
- Responsible for managing internal risk and compliance matters pertaining to assigned client relationships, as well as coordinating any required client specific requirements.
- Monitor client satisfaction and financial performance, and take proactive steps to address complaints, escalate risks and opportunities in a timely and appropriate manner.
- Manage program communications with clients; Prepare presentations, benchmarking data and performance updates for clients. Research and discuss factors impacting clients' lending performance;
- Operate as part of regional-wide Client Service team to provide support and coverage to clients needs across the entire APAC region (not limited to Japan)
- Partner with Financing Solutions Relationship Managers to support top strategic program relationships
- Support onboarding and set up of new clients relationships through close collaboration with Sales team and Onboarding functions
- Closely collaborate with Global Services and other State Street division partners for joint clients; address any operational issues and/or identify potential cross-sales opportunities
This is an exciting opportunity to join our team as a Financial Services Relationship Manager - APAC. The role comes with a competitive salary package, which includes $120,000 - $180,000 per annum, depending on experience and qualifications.
You will be responsible for developing and maintaining strong relationships with our clients across the APAC region. Your primary focus will be on delivering exceptional client service, ensuring their needs are met, and providing them with innovative solutions to drive growth and profitability.
What We OfferWe offer a dynamic and supportive work environment, with opportunities to develop your skills and career. Our benefits package includes:
- Competitive salary
- Comprehensive health insurance
- Retirement plan matching
- Professional development opportunities
- A diverse and inclusive workplace culture
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
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