Regional IT Infrastructure Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Spruson & Ferguson (Hong Kong) Limited Full time

Spruson & Ferguson (Hong Kong) Limited, a leading legal services provider in Hong Kong, is seeking an experienced Regional IT Infrastructure Specialist to join our team.

This role involves providing technical on-site support to the day-to-day operations, including desktop and infrastructure. The scope includes all infrastructure used by regional office, such as networks, servers, databases, devices, user desktops / laptops, virtualization, phone system and email etc.

Key Responsibilities:

  • Provide end-user support for day-to-day PC usage (both applications and infrastructure)
  • Serve as a point of contact for internal users seeking technical assistance via the ticketing system regarding Infrastructure and Network-related issues
  • Ensure operational and change processes, as well as architectural principles are strictly followed
  • Plan, implement, and support IT projects
  • Work closely with the Regional IT team in transitioning from projects to BAU (Business as Usual)
  • Ensure all business applications and infrastructure are performing at an optimal level
  • Communicate effectively with all stakeholders

Requirements:

  • Minimum of 3 years' experience in a technical support role
  • Relevant tertiary qualifications (preferably in Information Technology)
  • Strong problem-solving and root cause analysis skills
  • Knowledge in Windows Desktops, Servers, Office 365, and Networking technologies
  • Experience with regional IT support (China or SEA countries) is an advantage
  • Must be comfortable working in a team-based environment as well as being able to work independently
  • Demonstrates a focus on quality documentation and continuous improvement
  • Demonstrates good interpersonal and communication skills, both written and verbal


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