Senior Ancillaries Manager
4 days ago
Job Description:
Cathay Pacific Airways Limited seeks a skilled professional to join its Ancillaries team. The successful candidate will support the Revenue Strategy and Ancillaries Manager in facilitating sales enablement and post-sales servicing of travel ancillary products.
Key Responsibilities:
- Manage sales and marketing efforts for travel ancillary products, ensuring alignment with business needs
- Collaborate with IT and touchpoint owners on assigned projects to define requirements, assess legal implications, and conduct user acceptance testing
- Work with relevant business units to expand touchpoints, enhance product offerings, refine user experience, and improve customer support
- Develop and implement personalized marketing plans to increase awareness and drive conversion of ancillary products
- Maintain internal product briefs and serve as a point of contact for resolving queries from frontline teams
- Manage suppliers or partners to optimize ancillary products and ensure performance tracking is well defined
- Coach ancillaries analysts to carry out their assigned duties
Requirements:
- Minimum 3 years of relevant working experience
- Knowledge of travel ancillaries and experience in agile projects is highly valued
- Strong understanding of platform capabilities and touchpoint optimization technology
- Excellent communication and negotiation skills
- Excellent time management and ability to work under pressure
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