Guest Loyalty Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full time

JW Marriott Hotel Hong Kong seeks a Guest Loyalty Specialist to join its team. In this role, you will be responsible for delivering exceptional service to Marriott Bonvoy members and ensuring their loyalty to the hotel brand. Key responsibilities include managing guest interactions, resolving issues, and creating personalized experiences to enhance member satisfaction and engagement.

This role requires a passion for hospitality, strong communication skills, and a deep understanding of loyalty programs. The ideal candidate will be able to work effectively in a fast-paced environment and demonstrate a commitment to providing exceptional customer service.

Key Responsibilities:

  • Manage guest interactions to ensure seamless service delivery
  • Resolving guest complaints in a professional and timely manner
  • Collaborating with colleagues to create personalized experiences for Marriott Bonvoy members
  • Maintaining accurate records of guest interactions and feedback

Requirements:

  • Prior experience in a hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Deep understanding of loyalty programs and customer engagement strategies


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