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Head of Standardization and Quality Management

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Mass Transit Railway is dedicated to delivering high-quality services to its customers. As a Manager – Global Operations Standards, you will play a vital role in shaping the company's standards and ensuring that they are implemented effectively across various operations.

About the Opportunity

This is an exciting opportunity for a seasoned professional with a strong background in total quality management or engineering management. You will be responsible for working with the Global Operations Standards expert panel members and professionals on drafting, editing, and revising global operations standards as well as the Book of Knowledge and Code of Practices.

  • Develop and implement effective processes for continuous improvement, revision, and updates of global operations standards with the latest best practices.
  • Organize peer review for reviewing and assessing global operations standards implementation of respective operations in Hong Kong, Mainland China, and Overseas.
  • Manage and coordinate global operations standards training & development and the certification program.
  • Plan and implement effective systems and processes to capture, consolidate, retain, share, and update knowledge and best practices of global operations standards.
  • Participate in railway international benchmarking programs and distill knowledge and practices for continuously enriching global operations standards.
Key Responsibilities
  • Lead the development and implementation of global operations standards.
  • Collaborate with stakeholders to identify areas for improvement and develop strategies for implementing changes.
  • Develop and maintain relationships with key stakeholders, including employees, customers, and partners.
  • Liaise with internal teams to ensure seamless execution of global operations standards.
  • Monitor and analyze performance data to inform decision-making and drive continuous improvement.
Requirements
  • Degree or equivalent in Management, Business Administration, Engineering, or Science.
  • A minimum of 8 years' experience in total quality management or engineering management; of which 2 years at a supervisory level.
  • Possession of Membership of a recognized professional institution or registered status of relevant discipline is preferred.
  • Good writing skills and knowledge of railway operations and business improvement techniques/tools.
  • Proficiency in spoken and written English & Chinese (including Cantonese and Mandarin).