IT Officer/Assistant IT Officer

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China City University of Hong Kong Full time
Job Summary

We are seeking a highly skilled and experienced IT Officer/Assistant IT Officer to join our team at the City University of Hong Kong. The successful candidate will be responsible for providing technical support and administration for Microsoft 365 and cloud collaboration services, as well as performing lifecycle management for SSL certificates and daily operation activities.

Key Responsibilities
  • Administer and support Microsoft 365 and cloud collaboration services, including Microsoft Azure Active Directory, Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Information Protection.
  • Perform lifecycle management for SSL certificates, including procurement, inventory management, and installation of single domain, Extended Validation, Multi-Domain, and wildcard certificates.
  • Perform daily operation activities, including handling incidents, service requests, and implementing system changes according to CSC ITIL standards and procedures.
  • Enhance office automation and integration of CityU email and collaboration environment through PowerShell scripts, batch jobs, and APIs development.
  • Assist in the administration and support of email gateway and email backup solution.
  • Assist in the evaluation, recommendation, purchase, and implementation of software, tools, or applications.
  • Work closely with vendors and system integrators to implement effective IT solutions.
  • Create and maintain system design and operations documentation.
Requirements
  • A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related disciplines, with at least 3 years' post-qualification working experience.
  • Knowledge of programming with PowerShell script, C#, ASP.NET, PowerBI, and MS SQL.
  • Experience in managing projects and vendors, and presenting project updates and technical solutions to management and across teams.
  • Being proactive, eager to learn, and well-organized with a strong sense of urgency and responsibility.
  • Strong analytical, good interpersonal, and communication skills.
  • Adaptability to change and ability to work independently and as part of a team.
  • Good command of written and spoken English and Chinese.
  • Solid hands-on experience in administering and supporting Microsoft 365 and its applications is an advantage.

Candidates with lower qualifications will be considered for appointment as Assistant IT Officer.

Shortlisted candidates will be invited for a written test.

Remuneration package will be highly competitive, commensurate with qualifications and experience. Appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical, and dental schemes.

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