Regional Chinese Bank Customer Service Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

Job Summary

Gravitas Recruitment Group is seeking a highly motivated and customer-focused individual to join our client, a regional Chinese bank, as a Customer Service Officer in their Retail Banking segment. As a key member of the team, you will be responsible for providing exceptional customer service and handling counter transactions to support branch operations.

Key Responsibilities

  • Customer Service: Deliver professional service through efficient counter transactions, ensuring customer-friendly service delivery to create an excellent customer experience.
  • Banking Services: Provide banking services and financial solutions by understanding customer needs and supporting branch operations and services while adhering to relevant guidelines and procedures.
  • Transaction Handling: Handle counter transactions, including cash handling and other banking services.
  • Branch Operations: Support branch operations, including maintaining a clean and organized workspace, and adhering to bank policies and procedures.

Requirements

  • Education: Associate Degree/ Higher Diploma holder or above.
  • Language Skills: Proficient in Cantonese, English, and Mandarin.
  • Interpersonal Skills: Strong service orientation with good interpersonal and communication skills.

What We Offer

  • Fast Track Career Progression: Opportunities for career advancement and professional growth.
  • Interpersonal and Selling Skills: Develop strong interpersonal and selling skills through on-the-job training and coaching.
  • All-Rounded Exposure: Gain all-rounded exposure in both branch operation and sales.


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