Insurance Sales Quality Assurance Manager
3 weeks ago
Unlock Your Potential with Hang Seng Bank
Hang Seng Bank is committed to delivering exceptional service and excellence in all aspects of our business. We are seeking a highly skilled and experienced professional to join our team as a Manager, Insurance Sales Quality Assurance and Business Management.
Key Responsibilities
- Lead the team in conducting Quality Assurance Post Sales Checking activities for corporate insurance, including Life Insurance and General Insurance.
- Enforce sales guidelines and sales compliance, monitor sales processes, and conduct quality control checks and subsequent sales quality reports.
- Review and formulate internal policies and procedures to maintain high customer service quality and compliance standards.
- Collaborate with other departments to drive insurance compliance initiatives.
- Maintain efficient servicing and provide effective sales support to sales departments.
Requirements
- Proven track record in a Manager-level or similar leadership role.
- University degree or minimum 10 years' banking or insurance experience, especially in quality assurance or compliance areas.
- Good knowledge of insurance products and business.
- Proficiency in both Chinese and English.
- Strong PC skills and familiarity with application software, such as Word, Excel, and PowerPoint.
- Strong self-motivation, ability to work independently, and under pressure.
- Strong organization skills, logical thinking skills, and analytical skills.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
- Good communication and interpersonal skills.
- Pass all relevant papers of Insurance Intermediaries Qualifying Examination within 6 months in the post or current holder of HKMA license for regulated activities preferred.
About Hang Seng Bank
Hang Seng Bank is a leading financial institution in Hong Kong, committed to delivering exceptional service and excellence in all aspects of our business. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.
Why Join Us?
At Hang Seng Bank, we value our employees and provide opportunities for growth and development. We are committed to attracting high-calibre talent and offer a range of benefits and perks to support our employees' well-being and success.
Apply Now
Visit our website to learn more about our career opportunities and apply for this exciting role.
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