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Production Support Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time
Job Overview

We are seeking a highly skilled Production Support Engineer to join our team at IO TECH SOLUTIONS LIMITED. As a key member of our technical staff, you will play a critical role in ensuring the reliability and performance of our trading platforms.

Key Responsibilities
  • Monitor and support production trading systems to guarantee high availability and performance.
  • Troubleshoot and resolve production issues in a timely manner, minimizing downtime and impact on trading operations.
  • Collaborate with development teams to identify and implement solutions for recurring issues.
  • Conduct root cause analysis for incidents and recommend preventive measures.
  • Develop and maintain operational documentation, including runbooks and incident reports.
  • Assist in the deployment and release management processes for trading applications.
  • Participate in on-call rotation to provide 24/7 support for critical trading infrastructure.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 3+ years of experience in production support, preferably in a financial services or trading environment.
  • Strong understanding of systematic trading concepts and market operations.
  • Proficient in scripting languages (e.g., Python, Bash) for automation and monitoring purposes.
  • Familiarity with trading systems, order management systems, and execution platforms.
  • Experience with incident management tools and monitoring solutions (e.g., Nagios, Grafana).
  • Excellent analytical and problem-solving skills, with attention to detail.
Preferred Skills
  • Knowledge of cloud technologies and DevOps practices.
  • Experience with databases (e.g., SQL, NoSQL) and data analysis.
  • Understanding of network protocols and system architecture in trading environments.
  • Familiarity with Agile methodologies.