Production Support Specialist

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Qube Research & Technologies Full time

Production Support Specialist

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT's culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your Role

You will join the Production Management team based in Hong Kong, providing high-touch user support to the QRT team which trades across all the major APAC markets. This role will be expected to provide prompt user support for investigation & resolution of any system issues impacting front office trading flows, liaising with internal and external teams for effective management of the QRT trading infrastructure on a day-to-day basis, as well as basic office infrastructure issues.

Key Responsibilities

  • Support of trading infrastructure (Manual trading application, Algorithmic trading platforms, Exchange/FIX connectivity system, and Risk systems)
  • Support trading platforms on different OS environments - Windows & Linux
  • Ensuring all trading components are up and running before the start of each trading day
  • Coordinate with various front-to-back teams for issue resolution
  • Support the release management process ensuring stability of the production environment
  • Maintenance and support of static databases and supporting processes
  • Develop tools to continuously improve our ability to monitor the trading environment
  • Evening/weekend support requirements (normally, through remote access)

Requirements

  • >2yrs of Bash, Command Dos, PowerShell, or Python scripting experience is essential
  • Minimum 3yrs in a support role
  • Excellent problem solving and highly effective business analytics capabilities required
  • Must have a keen focus on ownership of issues and commitment to resolving them
  • Excellent written and oral communication skills are essential
  • Expert windows desktop and server administration experience is essential
  • High level of Linux OS experience is essential
  • Expert relational database skills (in order of preference: SQL Server, Postgres) are essential

Good-to-have

  • Experience managing expectations of Front Office traders and senior management
  • Knowledge of Equities, Futures, Commodities and FX asset classes
  • Knowledge of market data feed handlers and execution feeds
  • Knowledge of market-making/liquidity provision and algorithmic trading

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