Medical Device Service Technician

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

About Johnson & Johnson

We believe health is everything at Johnson & Johnson. Our innovative strength in healthcare empowers us to create a world where complex diseases are prevented, treated, and cured. Through our expertise in Innovative Medicine and MedTech, we deliver breakthroughs today to profoundly impact health for humanity.

For over 130 years, diversity, equity & inclusion (DEI) has been part of our cultural fabric at Johnson & Johnson. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

We foster a culture of belonging where all perspectives, abilities, and experiences are valued. This allows our people to reach their potential and accelerate innovation to solve pressing healthcare challenges.

The Field Service Engineer provides frontline support by resolving customers' problems through technical expertise and troubleshooting. As a field-based, customer-facing role, you will install, service, maintain, and modify Company platforms at customer sites.

Responsibilities:

  • Perform service, preventative maintenance, modifications, and installations on J&J medical device products with minimal supervision.
  • Provide on-site customer repairs; responsible for delivering timely and effective repairs.
  • Train operators to ensure optimal system performance, resulting in superior customer satisfaction.
  • Work closely with fellow field team members to ensure customer success.
  • Keep accurate records of service calls and maintain inventory of service parts, tools, and test equipment.

Qualifications

  • Bachelor's Degree in an Engineering field.
  • 4 years' experience in a service environment working with customers to resolve problems related to capital equipment.
  • Strong electronics and computer background needed.
  • Able to work both individually and in an established team setting.
  • Self-starter with strong customer service skills and excellent interpersonal skills.


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