US Merchandise Associate
2 weeks ago
About Us:
JPC Texson Ltd is a reputable company in the US garment trims and packaging industry. Our main market is the US, with a minor presence in Europe. We serve global apparel companies and fashion brands. As a customer-focused organization, we strive to provide exceptional service and support to our customers.
Job Summary:
We are seeking an experienced Customer Service Professional to join our Merchandising team. The ideal candidate will have a strong background in customer support, sales coordination, order processing, or merchandising. They will be responsible for handling customer inquiries, resolving issues, and ensuring smooth order fulfillment. Strong communication skills, both written and verbal, are essential for this role.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat platforms.
- Resolve customer complaints and issues efficiently.
- Update customers on order status, product pricing, and other relevant information.
- Coordinate with the warehouse team to ensure timely shipment confirmation.
Requirements:
- At least 2 years of experience in customer support, sales coordination, order processing, or merchandising.
- Strong communication skills in English and Chinese.
- Ability to work effectively in a team environment.
- Good problem-solving skills and attention to detail.
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