Merchandiser - US trading garment trims & packaging (Kwai Hing/5 days)

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

The Company:

  • US company
  • Trading: garment trims & packaging products
  • Main market: US
  • Minor market: Europe
  • Clients: global apparel companies & fashion brands

The Job:

  • Work in Merchandising team of 6-8 members
  • Respond professionally to inquiries from internal/external customers
  • Handle customer inquiries by calls and emails
  • Efficiently resolve inquiries focusing on providing excellent customer service
  • Update customers with details like order status, product pricing, etc.
  • Execute customer requests such as editing orders, coordinating artwork arrangements, etc.
  • Coordinate payment and/or shipping instructions
  • Frequent follow-up to ensure shipments are confirmed by customers in a timely manner
  • Collaborate effectively across Sales/Development/Production/Warehouse teams
  • Good communication in English & Chinese; Mandarin is a plus
  • 2+ years in customer support/sales coordination/order processing/merchandising or related in garment/trims/textiles/packaging or related
  • No trips are required
  • 5 days work (Mon to Fri 9am-6pm)
  • Annual leave: 12 days
  • Medical & dental insurance
  • Work-life balance culture

TO APPLY for this job:

Please attach your CV with salary expected to resume@jpc.hk

Personal data provided by job applicants will be used for recruitment purposes only. Your privacy is guaranteed. We will never give out, lease, or sell your personal information.

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