FedEx Operations Manager
1 week ago
We are seeking an experienced clearance operations manager to join our team at FedEx Group.
About the Role:
- This is a leadership position that requires expertise in clearance technology, process engineering, and performance management.
- You will be responsible for owning the clearance technology, process, and performance in collaboration with OPS to deliver best-in-class customer experience.
- The role involves managing a team of up to 9 engineers across different markets.
Key Responsibilities:
- Clearance Technology Management: Maintain and deploy new systems and tech solutions to improve customer experience and maintain regulatory compliance.
- Clearance Process Engineering/Re-engineering: Establishing design-led clearance operations by auditing and updating SOPs and validating actual results.
- Clearance Performance Management: Owning full responsibility to improve OPS cost for clearance and performance for end customers.
- Clearance Operations Manpower Assessment: Working hand-in-hand with OPS to validate FTE needs and conducting ad-hoc manpower assessments as needed.
- Team Management: Managing a group of up to 9 engineers spread across NPAC and SEA markets.
Requirements:
- Bachelor's Degree or equivalent in Engineering, Business Administration, or related field.
- Five (5) years of relevant work experience.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
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