Network Provider Management Director

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Life Insurance Corporation

FWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets, serving over 11 million customers. Our company is committed to making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Job Summary:

  • Negotiate with healthcare providers to improve health services and workplace health services.
  • Develop and maintain a network of healthcare providers to offer better services to our customers.
  • Provide operational support to improve customer experience.
  • Support the development of provider tools and portals.

The Job:

  • Establish and lead a Health Services Management Team.
  • Develop a database to record provider details and contracts.
  • Stay up-to-date with healthcare provision developments in the region.
  • Maintain professional relationships with hospitals, doctors, clinics, and professional bodies.
  • Promote the FWD brand and health propositions within the healthcare provider community.
  • Negotiate contracts with providers for various agreed fees.
  • Improve utilization of network providers.
  • Promote agreed fees and service discounts.
  • Formulate promotional plans with channels.
  • Identify tactics to direct patients to FWD's network providers.
  • Secure and expand hospital package plans based on agreed fee structures.
  • Negotiate packaged rates using Diagnosis Related Groups (DRG) concepts.
  • Monitor and control the quality and services provided by network providers.
  • Develop recruitment guidelines and manuals for providers.
  • Analyze service performance data.
  • Monitor compliance with fee agreements and negotiate fees aligned with industry standards.

The Person:

  • Degree holder with 10-15 years of relevant experience in provider network management.
  • FLMI qualification is advantageous.
  • Familiarity with Employee Benefits insurance.
  • Strong analytical, problem-solving, and communication skills.
  • Proficiency in MS Office.
  • Good command of English and Chinese in both spoken and written.

We offer a competitive salary, excellent learning and development opportunities, and a comprehensive benefits package to the right candidate.


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