Network Provider Management Director
2 months ago
About FWD Life Insurance Corporation
FWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets, serving over 11 million customers. Our company is committed to making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.
Job Summary:
- Negotiate with healthcare providers to improve health services and workplace health services.
- Develop and maintain a network of healthcare providers to offer better services to our customers.
- Provide operational support to improve customer experience.
- Support the development of provider tools and portals.
The Job:
- Establish and lead a Health Services Management Team.
- Develop a database to record provider details and contracts.
- Stay up-to-date with healthcare provision developments in the region.
- Maintain professional relationships with hospitals, doctors, clinics, and professional bodies.
- Promote the FWD brand and health propositions within the healthcare provider community.
- Negotiate contracts with providers for various agreed fees.
- Improve utilization of network providers.
- Promote agreed fees and service discounts.
- Formulate promotional plans with channels.
- Identify tactics to direct patients to FWD's network providers.
- Secure and expand hospital package plans based on agreed fee structures.
- Negotiate packaged rates using Diagnosis Related Groups (DRG) concepts.
- Monitor and control the quality and services provided by network providers.
- Develop recruitment guidelines and manuals for providers.
- Analyze service performance data.
- Monitor compliance with fee agreements and negotiate fees aligned with industry standards.
The Person:
- Degree holder with 10-15 years of relevant experience in provider network management.
- FLMI qualification is advantageous.
- Familiarity with Employee Benefits insurance.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in MS Office.
- Good command of English and Chinese in both spoken and written.
We offer a competitive salary, excellent learning and development opportunities, and a comprehensive benefits package to the right candidate.
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