Service Management Strategist
1 week ago
Hong Kong Exchanges and Clearing Limited (HKEX) is a purpose-driven company that aims to connect, promote, and progress its markets and the communities they support. Our commitment to the long-term development of our business and markets is articulated in our purpose: 'To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all.'
About the RoleWe are seeking a high-caliber professional with proven experience in managed hosting or colocation business management, strong customer serving, and operations background to join our Hosting Services team as Vice President. You will be responsible for business performance, customer servicing, and operations management to deliver reliable, scalable, and secure hosting solutions that support hosting customers' needs and our HKEX business objectives.
Key Responsibilities- Partner with the business to develop and execute the strategic vision for HKEX's hosting services to ensure alignment with business needs and meet annual operating plans financial and costs targets
- Manage a team of hosting business services, customer service, and billing support to deliver high-quality hosting solutions and client centricity
- Oversee the design, implementation, and ongoing maintenance of the hosting infrastructure and platforms as well as the operational support systems
- Optimize hosting performance, reliability, and security to meet service level agreements and regulatory compliance requirements
- Manage hosting budgets, procurement, and vendor relationships
- Implement processes and procedures to ensure efficient hosting operations and incident response with playbooks and drills
- Stay informed on industry trends, technologies, and best practices to continuously improve the hosting ecosystem environment
- Bachelor's degree in computer science, information technology, or a related field
- 10+ years of relevant experience with 5+ years in a leadership role preferably with P/L accountability and strong customer serving and operations background
- Proven experience in market connectivity and data center co-location environment serving banking and finance industry
- Knowledge in trading applications and technologies preferably
- Excellent communication and stakeholder management; customer service experience is an advantage
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