Client Services Specialist

3 days ago


hong kong, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full time

Knowledge within life and health sciences laboratory setting Strong in communication and interpersonal skills About Our Client Our client is a well-established firm dedicated to fostering innovation and collaboration in the life sciences sector. With a strong network of research labs and industry partners, they play a pivotal role in supporting start-ups and scientific teams in advancing bio-medical technologies. Job Description Act as a key liaison between clients and laboratory partners, ensuring smooth coordination, partnership and service delivery Understand client needs and recommend suitable lab partners for collaboration Support clients in navigating lab-related services, systems, and operational processes Assist with documentation, service bookings, quotation, and troubleshooting client issues Collaborate with internal teams to improve work-flows, system implementation and enhance client satisfaction Maintain accurate records and prepare reports to support decision-making Handle ad hoc duties The Successful Applicant Degree holder in Life Sciences, Business, Communications, or related fields. At least 3 years of experience in client support / customer engagement / bio-medical / lab-related job settings Strong communication skills and interpersonal skills Fluent in Mandarin, Cantonese and English Familiarity with lab systems (e.g. LIMS), ISO standards, or SOP documentation is a plus What's on Offer Be part of a mission-driven team supporting cutting-edge bio-medical innovation Work with a supportive group that values collaboration and continuous improvement Gain exposure to a dynamic ecosystem of start-ups and research partners #J-18808-Ljbffr



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