Lead, Process Management

Lead, Process Management & Goverance - Cash Management Ops Add expected salary to your profile for insights To participate local and group projects relating to Cash Management Operations, including process improvement & process automation and outsourcing activity. Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap. Support standardization of operational processes. Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process. Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog. Business Well versed in local processes, local regulations and guidelines, as well as segment wise variations Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes. Aware of operational risks, identify operations capabilities matrix for Cash Management Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard Processes To assist the unit / department in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. Ensuring continuous improvement in timeliness to the process handled from time to time. Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required Authorize and monitor payment transactions are executed in a timely, efficient and accurate manner. Suspense account investigation and monitoring. Open item investigation and clearance Governance and monitor processing hubs operate properly according to process procedures and Bank’s Policy Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guideline. Handle Group & Local projects and initiatives such as system enhancement, define user requirements, conduct user acceptance test etc. Handle ad-hoc duties as instructed Governance the performance of Processing Centre Exception cases handling Internal & External stakeholder management People & Talent Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes. Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles. Adhere to the Bank’s risk framework and related policies and standards. Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly. Governance In the event of serious governance breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, upscale, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group’s brand and values in Cash Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Qualification Sound knowledge of banking law and practices Experience in payment operations and customer service. In – depth knowledge of local and international payment methods and settlement arrangements. A thorough understanding of SWIFT and Local Payment Platforms Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations. Knowledge of the business practice and standards of the Overseas Group offices and correspondents. Thorough understanding of the functionality of the payment systems. Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts. At least 15 years or above working experience under Payment Operations Experience in People Management Strong skill on incident management Experience in Project Management Role Specific Technical Competencies Banking Operations Requirement Writing Manage Change About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Unlock job insights Salary match Number of applicants Skills match The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries. The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management. Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr