Lead, Process Management

Lead, Process Management & Governance - Cash Management Ops 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Summary To participate local and group projects relating to Cash Management Operations, including process improvement & process automation and outsourcing activity. To participate local and group projects relating to Cash Management Operations, including process improvement & process automation and outsourcing activity. Responsibilities Strategy Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap. Support standardization of operational processes. Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process. Drive and lead continual experimentation within respective locations to deliver outcomes that align to the strategy and product backlog. Business Well versed in local processes, local regulations and guidelines, as well as segment wise variations Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes. Aware of operational risks, identify operations capabilities matrix for Cash Management Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard. Processes Assist the unit/department in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgment. Ensuring compliance with all applicable Rules/Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. Ensuring continuous improvement in timeliness to the process handled from time to time. Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required. Authorise and monitor payment transactions are executed in a timely, efficient and accurate manner. Suspense account investigation and monitoring. Open item investigation and clearance. Governance and monitor processing hubs operate properly according to process procedures and Bank’s Policy. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guideline. Handle Group & Local projects and initiatives such as system enhancement, define user requirements, conduct user acceptance test etc. Handle ad‑hoc duties as instructed. Governance the performance of Processing Centre. Exception cases handling. Internal & External stakeholder management. Incident management. People & Talent Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes. Self‑start continuous learning initiatives that will help in the role and identify learning initiatives for future roles. Risk Management Adhere to the Bank’s risk framework and related policies and standards. Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly. Governance In the event of serious governance breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group’s brand and values in Cash Operations; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Qualification Sound knowledge of banking law and practices Experience in payment operations and customer service. In‑depth knowledge of local and international payment methods and settlement arrangements. A thorough understanding of SWIFT and Local Payment Platforms Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations. Knowledge of the business practice and standards of the Overseas Group offices and correspondents. Thorough understanding of the functionality of the payment systems. Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts. At least 15 years or above working experience under Payment Operations Experience in People Management Strong skill on incident management Experience in Project Management. Role Specific Technical Competencies Banking Operations Requirement Writing Manage Change Risk Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Banking #J-18808-Ljbffr