(Sales/Sales Associate) Part time Educator | Queen's Road Central

2 days ago


Hong Kong Island, Hong Kong SAR China lululemon Full time

Sales/Sales Associate – Part‑time Educator (Queen’s Road Central) We are seeking part‑time Sales/Sales Associate educators to join our team at Queen’s Road Central. Applications will open to the first 25 applicants. Job Overview 教育專員角色是組織成功的基礎。在我們的零售門市中,教育專員是創造世界級客戶服務或顧客體驗的專家。他們負責接洽顧客並與他們建立連結、分享最高品質的產品教育,與真摯地講述我們的社群和文化。 The Educator role is the foundation of our success as an organization. Educators are experts in creating world‑class customer service or guest experience in our retail stores. They are responsible for engaging and connecting with our guests, sharing top‑quality product education, and speaking authentically about our community and culture. Core Responsibilities Guest (i.e., Customer) Experience Interact with guests to ensure a great guest experience in a manner that values guests’ time. Assess guests’ needs to provide customised, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Facilitate a seamless end‑to‑end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programmes according to company standards. Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs. Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. Inform guests of local community programmes. Plan and execute local, regional, and area‑driven Community projects and initiatives (e.g., local run club, international day of yoga). Working With Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Use in‑store technology to support store operations and provide positive guest experiences. Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. What We Look For Inclusion & diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Guest Experience: Enjoys working and connecting with, understanding, and helping guests. Personal Responsibility: Accepts responsibility/accountability for actions; is dependable. Self‑Awareness: Is aware of how words or actions may be perceived by or affect others. Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives. Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging. Job Requirements Eligibility Legally eligible to work in the jurisdiction of the store which you are assigned to. Availability Willing to work a flexible schedule. Other Willingness Requirements Willing to move through a store for most of a shift to help guests and accomplish work. Willing to work as part of a team and complete some work independently. Job Assets (Nice to have) Education: High School or Secondary School diploma equivalent or above. Benefits & Perks At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards programme is designed to support you in achieving your goals and focusing on what you love. In addition to competitive base pay and a team‑based bonus programme, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top‑up programme, and personal and professional development programmes. Note: Availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr



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