Assistant Business Operations Manager, Mobile Business

2 days ago

Hong Kong Island, Hong Kong SAR China China Mobile International Limited Full time

Assistant Business Operations Manager, Mobile Business Monitor international roaming business revenue, traffic and user behavior data, producing analytical reports to identify growth opportunities and risks. Develop, track and control business budgets to ensure effective resource allocation and achievement of financial targets. Manage and optimize sales and service channels for international roaming, enhancing channel efficiency, coverage and partner performance through policies and incentive mechanisms. Oversee international roaming customer service quality, handling complex complaints and escalations to improve the overall customer experience. Collaborate with customer service teams to optimize processes, knowledge bases and training programs for greater service efficiency. Requirements Bachelor’s degree or above in Telecommunications, Business Analytics, Marketing, Management or related fields preferred. Minimum 5 years of experience in the telecommunications industry, with familiarity in international roaming operations, carrier cooperation models and business processes. Proficiency in data analysis tools (e.g., SQL, Excel, Tableau) and strong data interpretation and report‑writing skills. Experience in partner management or business development is a plus. Excellent presentation skills, ability to report to management in Chinese and English. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? How many years’ experience do you have in telesales? Interested parties please send your full resume with current & expected salary by email to Please indicate the reference number in the subject line. All personal data provided will be used for consideration of your job application only. #J-18808-Ljbffr

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