Technical Support Engineer

Air Traffic Control Systems Operation and Maintenance Team Lead Responsibilities To effectively carry out the operation and maintenance support, installation, testing and commissioning of CAD systems to meet the specifications and required standards, lead a small team to carry out fault diagnosis and provide rectification plan/solution as well as investigation report. To ensure specified CAD / ICAO standards according to the prescribed maintenance procedures. To ensure that high reliability and availability of communication services are met within ICAO / CAD specifications. To maintain minimum ATC system service outage within his/her watch by ensuring conversant system recovery procedure among his team members. To optimize/prioritize resource allocation in the event of multiple system outage to minimize the impact to the overall ATC services. To manage the allocated resources in the most cost-effective way. To improve the system availability by analysis of technical problems and making recommendations. To design and construct replacement parts for obsolete systems. To maintain adequate spare parts by analysis consumption trends and lead time required. To report on general conditions of all stations and accept repair works by contractors on behalf of CAD. To maintain an up-to-date knowledge on related technologies to be able to provide high quality services and advice. Qualifications Academic/Professional Qualifications and Working Experience: University degree Higher Diploma in Electronics / Electrical / Telecommunication / Computer / Software / Information Technology / Industrial Engineering or other related disciplines, and with at least 6 years of working experience in operating and maintaining large-scale electronic equipment / system; with 3 years of which is in a supervisory position. or With at least 8 years of working experience in operating and maintaining the Air Traffic Control (ATC) systems for international airport(s). Knowledge/Expertise: Sound knowledge in: Electronics and/or Radio Techniques for Air Traffic Control (ATC) Systems Information & Communication Technologies, including VHF, microwave communication, data communication and … etc. Team supervisory and leadership skill. Good team player, customer-focused mindset, open-mindedness, proactive, result/service oriented, total quality management and safety concept with strong logical analytical, communication and interpersonal skills. Able to work independently under pressure with strong desire and commitment to deliver high quality of works in short notice. Good spoken and written English is a must. Knowledge of Putonghua is preferred. Possessing driving license is an advantage. May work in shift duty and/or irregular hours including overnight, Saturdays, Sundays and public holidays and/or outdoor as required. Candidates with less experience will be considered as Assistant Engineer. Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region. We partner with governments and enterprises to achieve digital transformation excellence, driving business growth through our market-leading solutions and industry best practices. As a proud member of Lenovo Group, we have unlocked new synergies with Lenovo’s global reach and technological capabilities, focusing on AI, data practice, cloud and cybersecurity. With our 4,000+ team of domain experts and a strong network of ecosystem partners, LPS is committed to providing cutting-edge AI‑powered solutions and data best practices to enable organizations to excel in their digital journey. #J-18808-Ljbffr