IT System Support

6 days ago

Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full time

Build Power Platform apps, automate workflows Provide M365 helpdesk support, resolve tickets Manage procurement, budgets, and forecasts We’re looking for a versatile professional who can seamlessly connect application development with IT support for our client. This role blends hands‑on low‑code development on the Microsoft Power Platform with delivering technical support for Microsoft 365 services. The ideal candidate brings strong problem‑solving abilities, a customer‑first approach, and proven experience creating business solutions that drive productivity and efficiency. Key Responsibilities 1. Low-Code Development (Microsoft Power Platform) Design, build, and maintain applications using Power Apps and Power Automate to streamline business processes. Collaborate with stakeholders to gather and analyse requirements; translate them into functional, user‑friendly Integrate Power Platform solutions with Microsoft 365 (SharePoint, Teams, Outlook) and relevant third‑party systems. Implement governance, licensing optimisation, security best practices Develop and maintain documentation, conduct user training, release notes, end‑user guides, and training materials, and provide ongoing support for deployed apps and flows 2. IT Service Desk & M365 Support Act as the first point of contact for Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID) and in‑house applications technical issues Troubleshoot and resolve incidents and service requests efficiently, **escalate** complex issues when required Maintain accurate ticket documentation in the ITSM tools Support user lifecycle management (onboarding/offboarding), access provisioning, permissions, and basic identity tasks in Microsoft 365 and in‑house applications. Monitor system health, proactively identify and address potential and recurring problems 3. Procurement, Budgeting & Forecasting Source and evaluate vendors; negotiate to secure quality goods and services at optimal terms Develop and maintain demand plans and financial forecasts to inform capacity and budget decisions. Prepare, track, and reconcile budgets; ensure spend aligns with strategic priorities and cost controls. Analyse spend and usage data to identify trends, risks, savings opportunities and performance improvement Collaborate with internal teams to ensure timely procurement, accurate forecasting, and effective budget management Requirement & Qualifications Diploma in Information Technology, Computer Science, or related disciplines (or equivalent experience) Proficiency Microsoft Power Platform (Power Apps, Power Automate, Power BI) Proficiency in Microsoft 365 ecosystem (SharePoint, Teams, Exchange Online) Experience providing IT service desk support using an ITSM/ticketing tool Experience supporting Windows OS, Office applications, and network/connectivity troubleshooting Practical experience in procurement, vendor management, budgeting, or financial forecasting is a plus Service‑oriented attitude with excellent communication and stakeholder management skills Ability to prioritise tasks effectively in a dynamic environment Strong problem‑solving and analytical mindset Detail‑oriented, proactive, and comfortable working independently or in a team Proficiency in written and spoken English Fluent Mandarin is preferred Fresh graduates with strong Power Platform college/final‑year projects are welcome to apply #J-18808-Ljbffr

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