Senior IT Support

A leading IT solutions provider in Hong Kong seeks experienced IT Business Analysts/Senior Business Analysts for a derivatives-related project in the banking sector. Applicants should have a degree in related fields and at least 2 years of relevant experience. Strong knowledge of derivatives and interest rates is preferred. This role offers an excellent...

Optimize model performance, latency, and resource efficiency through Prompt Engineering, RAG and MLOps. Deploy AI/ML models into production environments, ensuring scalability and reliability. Develop, train, and optimize machine learning and deep learning models. Implement MLOps best practices for CI/CD, monitoring, and model retraining. Collaborate with...

Officer, CS & Quality Assurance ( 3 Years Contract) Perform call monitoring and assessment independently to evaluate call agent performance, identify and offer constructive feedback for improvement to Contact Centre team. Perform qualitative analysis to drive continuous improvement. Participate in calibration sessions with relevant internal stakeholders to...

We are searching on behalf of a major bank for IT Business Analysts / Senior Business Analysts to work on Derivatives / Interest Rate related System Project . Responsibilities Gather user requirements and feasibility study Propose business solutions on business requirements with appropriate technologies Communicate and coordinate between business users and...

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

A leading IT company in Hong Kong is seeking a qualified Network Administrator to provide advanced Tier 2/3 support and manage networking hardware. The ideal candidate will possess a Bachelor's degree in a relevant field, have 4-7 years of experience in network administration, and hold certifications such as CCNA or CCNP. Proficiency in firewall technologies...

Responsibilities Provide advanced Tier 2/3 support for complex network issues involving routing, switching, and firewall connectivity. Conduct daily health checks, monitor network performance, and analyze traffic patterns to proactively identify and mitigate potential risks. Manage and maintain network hardware, including routers, switches...

Our client is a Financial Institution, they are currently seeking for a Senior Associate (Helpdesk Support) to join their team. Senior Associate (Helpdesk Support) RESPONSIBILITIES Provide first line technical support to users on hardware, software and networking related issues. Fulfil user requests in priority and follow up support cases in timely manner....

A financial institution in Hong Kong is looking for a Senior Associate (Helpdesk Support) who will provide first line technical support to users. The ideal candidate will have a degree in Computer Science or related fields, and at least 3 years of desktop support experience. Proficiency in Microsoft Windows 10, Active Directory, and MS Office is required,...

A prominent banking institution in Hong Kong is seeking an Associate/Senior Associate for its IT Operations. The role involves monitoring the in-house computer system, providing tech support, and participating in IT projects. Candidates should have a higher diploma in Computer Science or related fields, with at least 2 years of IT support experience in...