Senior Helpdesk

Our client is a Financial Institution, they are currently seeking for a Senior Associate (Helpdesk Support) to join their team. Senior Associate (Helpdesk Support) RESPONSIBILITIES Provide first line technical support to users on hardware, software and networking related issues. Fulfil user requests in priority and follow up support cases in timely manner....

A Financial Institution located in Hong Kong is seeking a Helpdesk Support professional to provide first line technical support for users. Key responsibilities include troubleshooting hardware and software issues, maintaining IT asset inventories, and assisting in project implementations. The ideal candidate should possess a degree in Computer Science and...

Overview You will contribute to customer satisfaction by providing general helpdesk support to end users. Role Provide technical support via phone and email to address queries / incidents reported from users Identify, diagnose, and resolve problems related to PCs, applications, software, mobile device, system and network issues Log customer requests into the...

A reputable IT service company in Hong Kong is seeking a Senior IT Support Officer for a 6-month contract. This role involves acting as the front-line IT contact for end users, managing incident response processes, and ensuring effective communication with users. Ideal candidates should have a higher diploma in IT and more than 3 years of experience in...

Customer Service Executive You will contribute to the total customer satisfaction by providing general helpdesk support to end users. Responsibilities Provide technical support via phone and email to address query/incident reported from users. Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network...

A leading property development firm in Hong Kong is looking for an experienced IT Service Manager to oversee helpdesk and deskside support teams. This role involves managing IT service policies, ensuring high customer satisfaction, and providing technical support across various platforms. The ideal candidate should have a degree in Computer Science, minimum...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

Senior IT Support Officer (6-Month Contract) Wan Chai District, HK Acting as the first level of front-line IT contact for end users Daily operational control and management of the Incident/Request Process and services fulfillment Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs. Ensure prompt...

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Provide helpdesk support to users and troubleshoot issues on all IT aspects including hardware, software and system network. Provide first line technical support for IT issues or ad-hoc IT-related tasks during and beyond office hours. Perform Unit Test, System Test, and assist User Acceptance Test (UAT). Facilitate the enhancement and maintenance of internal...