Helpdesk Service Transformation Consultant

A multinational consulting firm in Hong Kong is seeking a Helpdesk Service Transformation Consultant to lead the transition to a modern helpdesk model. Responsibilities include driving improvements in service operations, collaborating with stakeholders for SLA definitions, and optimizing team performance. The ideal candidate will have a Bachelor's degree and...

Job Title: Homescan Helpdesk Assistant Our Homescan Helpdesk Assistant primarily supports our Hong Kong Consumer Panel through helpdesk, communication, and data quality, ensuring Global KPIs are met and the panel remains balanced and compliant. Responsibilities Panel recruitments – support and maintain main panel and expansion including online...

In response to strategic business needs and expansion, EDPS Executive is an additional executive arm of EDPS (EA License No. 78592). Founded in 1974, EDPS stands as the premier provider of IT contract staffing solutions in Hong Kong, boasting a long-standing history and esteemed reputation. We are privileged to have been chosen by the Government of HKSAR as...

A leading consumer intelligence company in Hong Kong is seeking a Homescan Helpdesk Assistant to support the local Consumer Panel. Responsibilities include managing panel recruitments, conducting compliance checks, and resolving helpdesk queries. The ideal candidate will have a minimum of 1 year in customer service, be fluent in both English and Chinese, and...

An educational institution in Hong Kong is seeking a qualified IT Support Technician to manage the school's IT service ticketing system and provide comprehensive technical support for events. The ideal candidate holds a Bachelor's Degree in Information Technology, has at least one year of experience in helpdesk support, and possesses strong skills in...

A leading technology solutions provider in Hong Kong is looking for an IT Helpdesk Hotline Support representative. The role involves handling service requests, diagnosing and resolving technical issues, and maintaining high service quality. Candidates with an IT background and customer service experience are preferred. Strong communication skills in...

IT Helpdesk Hotline Support (Fresh Graduates Welcome) Work onsite in a call center for 5 days per week (Saturday and Sunday may required) 09:00 to 19:00, no overnight shift. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant messenger. Identify, diagnose, and resolve problems...

A prominent recruitment agency in Hong Kong is seeking a PC Lan Support specialist to monitor system health and provide helpdesk support. The ideal candidate will have at least 3 years of experience in managing computer systems and LAN services. Responsibilities include tracking system faults and ensuring operational status. Interested applicants should send...

Responsibilities Provide onsite technical support and troubleshooting to end users on both hardware, software, and other related computer services Perform monitoring of IT equipment status Perform management of hardware and software inventory Coordinate with level 2 support team and vendors to resolve the technical issue Ad-hoc tasks as per request...

A consulting firm in Hong Kong is seeking a Business Analyst to enhance client business models and optimize costs. The ideal candidate should have 3-5 years of experience in system development or digital transformation projects, preferably in a consulting environment. Responsibilities include developing business cases, conducting requirements gathering, and...