IT Helpdesk Hotline Support
5 days ago
IT Helpdesk Hotline Support (Fresh Graduates Welcome) Work onsite in a call center for 5 days per week (Saturday and Sunday may required) 09:00 to 19:00, no overnight shift. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant messenger. Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues. Monitor and maintain service quality in accordance to Service Level Agreement. On‑job training will be provided. Requirements: Candidates with IT background and customer services experience are highly preferred. Good communication skills in Cantonese, English and Mandarin. Detail minded and good willingness to learn. Knowledge in MS Windows, Office 365, Exchange Email, VDI, VPN, Zoom applications. Hands‑on experience with personal computers/laptops/mobile devices on iOS & Android platform. Possess good experience in hardware and software troubleshooting. Fresh graduates with relevant background and experience are welcomed. 1‑year renewable secondment contract would be provided for successful applicants. We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by clicking “Apply Now”. We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not receive notification within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months. Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position. TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due. For the details of Company Information, please visit Your application will include the following questions: Do you have technical support experience? How would you rate your Cantonese language skills? How many years' experience do you have as an Information Technology Helpdesk Role? How many years' experience do you have as a Helpdesk Support Role? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? #J-18808-Ljbffr
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