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Assistant Restaurant Manager - The Aubrey Mandarin Oriental, Hong Kong is looking for an Assistant Restaurant Manager to join our Food & Beverage Service team. Based at the Mandarin Oriental, Hong Kong within the Food & Beverage Service Division, you will supervise the daily operation of the restaurant and ensure that services provided meet the hotel’s high standards. As Assistant Restaurant Manager, you will be responsible for the following duties: Supervise smooth daily operation and support in administration Understand guests’ needs and deliver excellent service Handle guest complaints and comments Provide professional development to colleagues and lead the team to achieve departmental goals and total guest satisfaction Ensure bar operation is fully compliant with all safety and HACCP requirements Liaise with kitchen team on a daily basis Provide timely training and coaching to colleagues Assist in other ad‑hoc projects as assigned Requirements: At least 3 years’ relevant working experience in similar capacity in hotel Food & Beverage, preferably in a luxury hotel Excellent managerial and interpersonal skills Passion for customer service and hospitality industry Able to work under pressure International exposure is an advantage Excellent communication skills and fluency in Mandarin, Cantonese and English We offer: Learning & Development programmes tailored to career stages MOstay: complimentary nights and attractive rates on rooms for you and loved ones across the world Health & Colleague Wellness programmes Retirement Plans based on length of service and role We’re Fans. Are you? Location: Hong Kong SAR Employment Type: Full‑time Seniority Level: Mid‑Senior #J-18808-Ljbffr
